bdt78 Privacy Policy

bdt78 is an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We take our responsibility to handle personal data with care, honesty, and transparency extremely seriously.

This Policy applies to all personal data collected through the bdt78 website at bdt78.io, any mobile-optimised versions of the Platform, communications you send to or receive from bdt78, and any customer support interactions conducted via email, live chat, or WhatsApp. It does not apply to the data practices of third-party game providers, payment processors, or other external services you may access through links on the Platform — those parties operate under their own privacy policies.

We encourage you to read this Policy in full before using the bdt78 Platform. If you have any questions about how we handle your data, please contact us at [email protected] before proceeding.

For the purposes of this Policy, bdt78 acts as the data controller in respect of the personal data collected from Players using the Platform. As data controller, bdt78 determines the purposes for which and the means by which personal data is processed.

All data-related enquiries, access requests, deletion requests, and complaints should be directed to the bdt78 Data Support Team using the contact details provided in Section 15 of this Policy. We are committed to responding to all data requests within 30 calendar days of receipt.

bdt78 collects the following categories of personal data in the course of providing its services:

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If any such data is inadvertently received, it will be deleted promptly.

bdt78 collects personal data through the following channels:

• Direct Collection: Data you provide voluntarily when creating an Account, completing your profile, submitting KYC documents, making a deposit or withdrawal, or contacting our support team.
• Automated Technical Collection: Data collected automatically when you access the Platform, including IP address, device identifiers, browser fingerprint, and session activity logs gathered via cookies, server logs, and similar technologies (see Section 8).
• Payment Processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and other payment partners when a deposit or withdrawal is initiated. bdt78 does not store full payment account credentials — only reference identifiers and transaction amounts.
• Third-Party Game Providers: Aggregated game round data (bet amounts, outcomes, RTP records) provided by game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi for the purpose of account settlement and dispute resolution. bdt78 receives this data in a format that is linked to your Account ID, not your full personal identity.
• Identity Verification Services: Where bdt78 uses a third-party KYC verification provider to assist with document authentication, that provider will share the outcome of the verification check (pass/fail) along with any risk flags. The full document images remain within bdt78's own secure storage.

bdt78 uses your personal data only for the purposes listed below. We do not repurpose data for uses that are incompatible with the original purpose of collection without obtaining your prior consent:

• Account Management: To create, verify, maintain, and secure your bdt78 Account, including resetting passwords and processing account closure requests.
• Service Delivery: To process deposits and withdrawals in BDT, settle bets and game rounds, credit bonuses, and provide access to all gaming and sports betting products on the Platform.
• Identity Verification (KYC): To confirm your identity, age (21+ requirement), and the ownership of your payment methods in accordance with our anti-money-laundering obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and any other prohibited conduct described in the bdt78 Terms & Conditions.
• Responsible Gaming: To monitor wagering patterns for signs of problem gambling behaviour and to action self-exclusion, deposit limit, and cooling-off requests submitted by Players.
• Customer Support: To respond to your queries, complaints, and data requests via email, live chat, and WhatsApp, and to maintain records of those interactions for quality assurance purposes.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including responses to lawful requests from law enforcement or government authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the functionality, performance, and content of the bdt78 Platform. This analysis does not involve linking data back to individual players.
• Promotional Communications: Where you have given explicit consent, to send you information about bdt78 promotions, bonuses, and new game releases. You may withdraw consent for marketing communications at any time by contacting [email protected].

bdt78 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and bdt78 — including Account registration, deposits, withdrawals, bet settlement, and customer support.
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money-laundering legislation, age verification requirements, and responses to lawful regulatory requests.
• Legitimate Interests: Processing serves the legitimate interests of bdt78 in operating a secure, fraud-resistant, and commercially viable Platform — provided those interests are not overridden by your fundamental rights and freedoms. Legitimate interests include fraud detection, IT security, and service analytics.
• Consent: Where none of the above bases applies, bdt78 will seek your explicit consent before processing. The clearest example is marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bdt78 does not sell your personal data. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners receive the minimum data necessary to process your deposit or withdrawal transaction (typically your account reference and transaction amount).
• Game Providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and other studios receive an anonymised Player ID and wager data solely to operate game rounds and return results. They do not receive your name, phone number, or payment details.
• KYC & Fraud Prevention Providers: Third-party identity verification and fraud-screening services receive document data and identity attributes to the extent required to complete a verification check. All such providers are bound by data processing agreements with bdt78.
• IT Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity service providers who host or protect the bdt78 Platform may have access to data stored on infrastructure they manage. These providers act as data processors under bdt78's instruction and are contractually prohibited from using data for their own purposes.
• Legal & Regulatory Authorities: bdt78 will disclose personal data to law enforcement agencies, courts, or regulators where required to do so by applicable law or valid legal process. We will not voluntarily disclose data beyond what is legally required.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of bdt78's business, personal data held by bdt78 may be transferred to the acquiring entity, provided that the acquiring entity agrees to be bound by a privacy policy that provides at least the same level of protection as this Policy.

bdt78 uses cookies and similar tracking technologies to operate the Platform effectively and to improve your user experience. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used by bdt78:

bdt78 does not use third-party advertising or behavioural targeting cookies. You may manage cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect the functionality of certain Platform features. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

bdt78 implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and bdt78 servers is encrypted using industry-standard Transport Layer Security (TLS). You can verify the security of your connection by checking for the padlock icon in your browser's address bar.
• Encrypted Data Storage: Personal data and financial records held in bdt78 databases are encrypted at rest. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to Player personal data within bdt78 is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and regularly audited.
• Two-Factor Authentication: bdt78 supports and encourages two-factor authentication (2FA) for Player Accounts to add an additional layer of protection against unauthorised login attempts.
• Penetration Testing: The Platform undergoes regular security assessments and penetration testing by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: bdt78 maintains a documented data breach response plan. In the event of a confirmed breach involving personal data, affected Players will be notified promptly with details of the breach and recommended protective actions.

While bdt78 takes all reasonable and appropriate technical and organisational measures to protect your data, no internet transmission or electronic storage system is 100% secure. You play an important role in your own data security: never share your bdt78 password with anyone, enable 2FA on your Account, and contact [email protected] immediately if you suspect your Account has been compromised.

bdt78 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

As a Player on the bdt78 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, submit a request to [email protected] with the subject line "Data Rights Request" and your registered Account username. bdt78 will respond within 30 calendar days:

• Right of Access: You may request a copy of all personal data that bdt78 holds about you, along with information about how that data is used and with whom it has been shared.
• Right to Rectification: You may request that inaccurate or incomplete personal data held about you be corrected or updated. For minor corrections such as a misspelled name or outdated address, you can also update information directly via your Account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that bdt78 may be required by law to retain certain data (e.g., financial records) even following a deletion request.
• Right to Restrict Processing: You may request that bdt78 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: You may request a copy of the personal data you provided to bdt78 in a structured, commonly used, machine-readable format (such as CSV or JSON), which you may then transfer to another service provider.
• Right to Object: You may object to the processing of your personal data on the grounds of legitimate interests or for direct marketing purposes. bdt78 will cease processing for direct marketing purposes immediately upon receipt of a valid objection.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

If bdt78 discovers or is made aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the corresponding Account will be closed. All funds associated with an underage Account will be handled in accordance with our Terms & Conditions and applicable law.

Parents and guardians who believe that a minor may have accessed the bdt78 Platform using falsified details are encouraged to contact us immediately at [email protected]. We take underage access extremely seriously and will investigate all such reports with priority.

The bdt78 Platform may contain references to or integrations with third-party services such as game providers, payment gateways, and identity verification partners. While bdt78 takes reasonable care to work only with reputable third parties, we are not responsible for the privacy practices of those third parties once you leave the bdt78 Platform or interact directly with their interfaces.

Each third-party service operates under its own privacy policy and data practices. bdt78 encourages you to review the privacy policies of any third-party service you interact with in connection with your use of the bdt78 Platform. The inclusion of a third-party integration on the Platform does not constitute an endorsement of that party's data practices.

For the avoidance of doubt, this Policy applies solely to personal data collected and processed by bdt78 in connection with the bdt78 Platform at bdt78.io. Any data you submit directly to a third-party payment provider such as bKash or Nagad during a transaction is governed by that provider's own privacy terms.

bdt78 reserves the right to update or amend this Privacy Policy at any time. When material changes are made — that is, changes that meaningfully affect how your personal data is collected, used, or shared — bdt78 will notify registered Players by email to the address associated with their Account and/or by displaying a prominent notice on the Platform at least 14 days before the changes take effect.

For minor or administrative amendments that do not materially affect your rights (such as formatting corrections, clarifications of existing practices, or updated contact details), bdt78 may update the Policy without advance notice. The "Effective Date" displayed at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the bdt78 Platform following the effective date of any amended Policy constitutes your acceptance of those changes. If you do not agree with the revised Policy, you must cease using the Platform and may request Account closure by contacting [email protected].

We recommend that you review this Privacy Policy periodically to stay informed about how bdt78 is protecting your data. Previous versions of this Policy are available on request.

If you have any questions about this Privacy Policy, wish to exercise any of the data rights described in Section 11, or want to raise a complaint about how bdt78 has handled your personal data, please contact our Data Support Team using the details below. All correspondence must be in English.

• Email: [email protected]
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 via your Account dashboard
• WhatsApp: Available 08:00–00:00 BST (UTC+6)

When submitting a data rights request, please include your registered Account username, the nature of your request (e.g., access, deletion, rectification), and a brief description of the specific data concerned. This will help us locate your records and process your request as efficiently as possible.

bdt78 aims to respond to all data-related enquiries and formal requests within 30 calendar days of receipt. Where a request is particularly complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension within the initial 30-day window and explain the reason for the delay.

If you are not satisfied with bdt78's response to a complaint or data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.